A Customer Journey: Tried, Left, and Came Back!

A customer journey between Microsoft 365 and Teamup Calendar

Organizing big groups is a big task – even more so when that team is spread round multiple areas, constantly travelling, and organizing meetings.

This is a story of a customer that left Teamup for Microsoft 365, then came back to Teamup – After only six months it became clear that the Microsoft solution just wasn’t meeting the needs of such a large team. They were missing the ease and additional functionality of their Teamup calendar.

Early 2015 – Getting Organized with Teamup

A Teamup calendar was the perfect solution for Mick, a deputy regional director at a large non-governmental organization.

“We needed a system to keep track of all this, so we could see at the touch of a button where employees were at any one time,” he said. “We wanted to enable people inside and outside our regional office to know when events were taking place.”

Late 2015 – Switching to Microsoft 365

However, in late 2015 the company migrated its email accounts to Microsoft365, and with it, their calendar.

“The reasoning was that it was free and the Microsoft Calendar was integrated with Microsoft Outlook,” explained Mick. “In theory this would make it easier to enter events into the calendar and synchronise with individual employees’ calendars.”

While, Outlook may work well for individuals, after only six months it became clear that the Microsoft solution just wasn’t meeting the needs of such a large team. They were missing the ease and additional functionality of their Teamup calendar.

Spring 2016 – Organizing Again with Teamup

Mick and his team found that there were many advantages of using a Teamup calendar for groups:

No more spam!

“We found it difficult to stop the Microsoft Calendar sending email notifications to all members of the calendar group every time a new event was added or modified, resulting in a lot of spam emails” said Mick.

Users of Teamup can choose what kind of notifications they want. Whether you want to know every time something is changed or added to your calendar, or whether you prefer it to be a surprise, there’s an option there.

Flexible access permissions

“With the Microsoft Calendar, it’s easy to invite people to events using individual calendars or to add events on the full group calendar. It’s trickier to add events with some participants but not all, and still make those events visible to all users,” explained Mick.

Sometimes, you need members of your group to have access to calendars and events that they’re not directly involved in. With Teamup you can set permissions for each member of your team making sure everyone is kept up to date.

It’s simple to create events

Thanks to Teamup’s intuitive set up, creating new events is quick and easy. Unlike Microsoft, there’s no need to spend time adjusting advanced settings. Everything’s available in one straightforward form.

Color-coded sub-calendars

With color-coding, it’s easy to use the view periods and toggle on/off for calendars to see events involving different members of staff at a glance. No more searching and endless clicking to find the information you’re looking for.

Ultimately the evidence is in the usage. Before we moved to Microsoft, our staff were keeping Teamup Calendar up-to- date and were able to use it without the need for instructions and training.

“Almost nobody has been using the Office365 Calendar, which is strong evidence that it is less easy and intuitive to use,” concluded Mick.

Welcome back Mick, we’re happy to have you as part of the Teamup family once more!

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